How Melillo Consulting Delivers White Glove Services to Customers [video]

By Melillo Consulting Staff

Melillo Consulting provides "White Glove" service to its clients to deliver the technology, services and solutions they require to grow their businesses. In this vignette, Melillo Consulting CEO Mark Melillo discusses how the company was able to help a new customer get up and running with a large data center deployment over the Winter holidays. [More]

Meet Melillo at HPE Discover 2018 – June 19-21

By Melillo Consulting Staff

In today’s Idea Economy, new technology, apps and big data are driving digital transformation and reshaping or disrupting every industry. Meet Melillo Consulting at HPE Discover 2018 and learn how your organization can capitalize on these opportunities. You’ll find yourself at the intersection of people, technology and ideas that can help you accelerate what's next for your business. [More]

SMBs and IT Service Management: Perfect Together

By Tom Palmieri, Director of Operational Intelligence and Service Management

Service requests can flood and easily overwhelm an IT department. If IT didn't have to deal with those types of deluges, imagine how innovative it could be.

IT service management is a comprehensive solution that is much more than simply support. ITSM can certainly help handle standard requests — such as password resets — by automating the service, thereby providing an extraordinary level of responsiveness to any business. It can also do so much more to automate the interaction between IT resources and internal and external customers. [More]

See Melillo Consulting at Knowledge 18

By Melillo Consulting Staff

Melillo Consulting is proud to be a part of Knowledge 18, sponsored by our partner ServiceNow. ServiceNow provides a service management platform for all departments that comprise IT, including human resources, facilities and field service. Knowledge 18, in Las Vegas May 7-10, will offer hands-on training, experience with new relevant technologies and keynotes focused on emerging technologies. It’s a great way to learn more about ServiceNow implementations, see what others in your industry are doing, and, of course, come and meet us. [More]

Melillo Consulting is on the Road in April

By Melillo Consulting Staff

April is a busy month for Melillo Consulting. Our travels will take us throughout the country, from Dallas for Micro Focus ADM to New York for Splunk>Live and then back west to Las Vegas for Dell Technologies World. We welcome the opportunity to introduce ourselves to you as well as meet up with some of our loyal customers! Here are the details — and we hope to see you soon. [More]

Teach Your Machines Well

By Tom Palmieri, Director of Operational Intelligence and Service Management

Many people tend to think of artificial intelligence and machine learning in rather hackneyed, sci-fi movie terms: Robots are coming to take our jobs, and eventually, our places.

In reality, there is no machine thinking going on here. There are just the applications of various theories and algorithms based on the learned experiences in the operations realm over the last several years and the discovery of new techniques really focused on separating signal from noise. And that’s all it’s really about today.

But our perception of AI and machine learning is slowly changing. [More]

The Robots are Our Tools, Not the Other Way Round

By Tom Palmieri, Director of Operational Intelligence and Service Management

Many people tend to think of artificial intelligence and machine learning in rather hackneyed, sci-fi movie terms: Robots are coming to take our jobs, and eventually, our places.

In reality, there is no machine thinking going on here. There are just the applications of various theories and algorithms based on the learned experiences in the operations realm over the last several years and the discovery of new techniques really focused on separating signal from noise. And that’s all it’s really about today. [More]