Melillo Consulting is one of HP’s largest and highly rated Authorized Services Management Partners (ASMPs)
Since the inception of HP’s ASMPs program, Melillo Consulting has been a charter member and leader in delivering high quality software support services to our growing client list. Customers choose to renew their contracts with us and transition from other providers based upon a few fundamental business reasons:
- Our extensive knowledge base of both the HP products and how they are implemented and used by each of our clients. Melillo takes the time during the on-boarding process to visit your staff with the objective of developing a product map using our proprietary methodology. This mapping exercise provides a reference model used by our support engineers provides answers to questions and tickets more quickly and effectively. This is a result of developing a more detailed knowledge base of the tools utilized, release levels currently in use and even the third party software integrated in your environment. This innovative and value added approach has led to higher customer satisfaction and effective problem resolution. And it costs you nothing! It is simply part of our service and does not require any premium service options. In addition, we provide quarterly reviews with you, the client, in order to discuss all open and closed tickets incurred over the past quarter. In this way we can survey our performance, uncover any needs and concerns that may or may not have surfaced, and develop an action plan to resolve the issue and close out the ticket. Again, all part of our standard service and unparalleled customer intimacy.
The Melillo Difference
- Melillo has the capability to support the full breath of the HP Software Product line. We do not limit support offerings exclusively to licenses we have sold you directly or to certain areas of the software portfolio you are using. Our approach is to support all HP Software products regardless of the original source of purchase or subject matter expertise required. We have the resources and supporting infrastructure to get you the correct answer in as timely a manner as possible. This holds true whether the issue is in the Test environment (ALM/Loadrunner/QC/PC), Operations (BSM/BSA), or PPM. To our knowledge there is NO other HP partner that provides the breadth of service and product knowledge.
- We provide you with the most knowledgeable support representative. This is a result of the time we take analyzing your environment through product mapping, quarterly reviews and day to day interaction. You will not experience the unpleasant process of being passed from team to team and having to explain over and over the nature of the problem and the circumstances behind it. We take that information and become your advocate on escalated tickets that require HP expertise. A thorough understanding of the HP support escalation process facilitates optimal results. If the same information needs to be imparted to a new technical team of experts at HP, we handle it for you. If something new is to be tried back in your environment in order to fix an issue, we work with you and HP to insure it is well understood, implemented correctly, and examine, analyze and monitor the results to your satisfaction before an escalated ticket and issue is closed.
- Melillo is an HP Platinum Software Partner, the highest attainable level HP offers. We have been a partner to HP at this level for over 20 years. In addition to our support services, the level two engineers who back up our front line engineers as subject matter experts, have on average 10+ years of experience implementing, integrating, upgrading and consulting on the very products you call us to support. We utilize their expertise whenever needed to resolve your support issue. Melillo also can make recommendations and implement solutions through our consultants should you require that assistance.
With Melillo Consulting, you get the personalized service and value add that goes beyond standard HP Software Support. Key benefits we provide to our customers include:
Our Software Support Center provides:
- On-boarding: Using our proprietary methodology, we setup an initial visit with your staff to understand what products you use with the objective of developing a product map so we can get to answers more efficiently.
- Personalized Services: You call, we know you. We know what products you have and how you implement and use them in your IT environment.
- Expertise: We support the entire HP Software portfolio. We have the resources and supporting infrastructure to get you the correct answer in as timely a manner as possible.
- Single Support Representative: We take over the liaison work with HP to become your advocate for escalated tickets that require HP expertise. We work with you and HP to ensure that your issue is understood and implemented correctly, monitoring the results to your satisfaction.
- Highest HP Software Partner Level: As an HP Platinum Software Partner for over 20 years, we have experienced level two engineers to back up our front line engineers as subject matter experts. We utilize their expertise whenever needed to resolve your support issue.
Includes support for the following product centers:
- Guaranteed response times
- A single point of contact
- HP Software Experts who understand your IT Environment
- 24/7 online reporting and case tracking
- A single source for HP Software support, updates, renewals and services
"One phone call puts you in touch with a single point of contact who will help you resolve your issue"
Contact our Software Support Center: Phone: 1-800-TEAM-MJM
- Application Security Center HP
- Business Service Management
- Business Service Automation
- Client Automation Center
- Data Center Automation Center
- IT Business Analytics (formerly Executive Scorecard)
- Network Management Center, included Network Node Manager and Network Automation
- System Management Center
- Performance Center
- Project & Portfolio Management Center
- Quality Center
- QuickTest Professional
- Operations Manager
- OMi Ops Bridge
- Service Health Products
- Melillo Platinum Support
Log into our customer portal where you can track the progress of your support issue.