IT Management : Discovery and Dependency Mapping
Without visibility into IT applications and infrastructure dependencies, it is difficult and time-consuming to prioritize, troubleshoot, and resolve incidents. An understanding of how IT applications and infrastructure work together is fundamental for effective service delivery. This understanding must be comprehensive, timely, and take into account the complex web of interdependencies that make up today's multi-tiered infrastructures. We offer Discovery and Dependency Mapping (DDM) solutions that address this challenge.
Our DDM solutions provides an automated, up-to-date and accurate representation of an organization's complete IT infrastructure - including application components mapping and infrastructure elements, as well as CI (configuration item) relationships and dependencies. Benefits of implementing Discovery and Dependency mapping include:
- Identification of root cause and business impact using topology-based event correlation
- Facilitation of more effective and efficient IT change management
- Elimination of virtualization sprawl
- Realization of more effective business continuity and disaster recovery
- Increased productivity by automating the discovery of infrastructure and software
- Lowered mean time to resolution for critical events by understanding service decomposition
- Increased business service availability by intelligently choosing issues to address
- Improved visibility into existing legacy IT infrastructure for data center transformation
We can help you implement a DDM solution that gives you the power to accurately discover what exists in your IT environment and map how it relates to other IT elements that support your business-critical services.